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Returns, Refunds and Exchanges FAQ

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Anything you are not happy with within 30 days from the date of purchase
  • In the original packaging and with the receipt of purchase from our store

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date and we will send you a replacement.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, we will send you instructions and the replaced item will be shipped to you. 

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method (less shipping)
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Click here to start your return.

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